Nettet31. mar. 2012 · The Managed Heart: Commercialization of Human Feeling Arlie Russell Hochschild University of California Press, Mar 31, 2012 - FAMILY & RELATIONSHIPS - 327 pages 0 Reviews Reviews aren't... NettetThe managed heart : commercialization of human feeling. Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural."

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NettetAfter The Managed Heart first appeared, I began to receive visits from flight attendants, nurses, and others who did emotional labor for a living and to receive long letters from scholars who wanted to study it. From both, I learned much more about emotional labor than I knew when I wrote the book. Nettetcaring labor: an archive fatal out of memory error

Arlie Russell Hochschild: Das gekaufte Herz. Zur ... - Springer

NettetDownload the book summary: Download MP3 Download PDF " The Managed Heart " Summary Font resize: Summary by Lea Schullery. Audiobook narrated by Alex Smith Introduction At the age of twelve, Arlie Russell Hochschild found herself passing a dish of peanuts among the guests of her parents. NettetARLIE HOCHSCHILD 2 Hochschild takes us to the heart of the matter with the idea of deep acting. In deep acting a feeling or emotional response is self-induced and the feeling provides the basis of “acting” or impression management. There are two primary ways we can invoke emotions. NettetArlie Russell Hochschild is a Professor Emerita of Sociology at the University of California, Berkeley. A renowned author, Hochschild has written three New York Times Book Review Notable Books of the Year: The Second Shift, The Managed Heart, and The Time Bind. Her latest book is Strangers In Their Own Land: Anger and Mourning on the … fresenius dialysis spearwood